Shipping & Returns

 Shipping & Return Policy

Welcome to Dlight Decor! We are dedicated to delivering a seamless shopping experience from order placement to final delivery. Below is a comprehensive overview of our shipping and return policy.

Delivery Timelines

  • Standard Delivery: Complimentary, delivered within 7-15 business days.
  • Larger Items: For oversized items, such as lights exceeding 120 cm or furniture, delivery may take 20-35 business days.

For specific shipping timelines, customizations, or bulk order discounts, feel free to contact us via email or WhatsApp.

Shipping Partners

We partner with reliable carriers, including:

  • FedEx
  • YunExpress
  • DHL
  • UPS
  • USPS

 

Returns & Exchanges

We prioritize your satisfaction. If you're not fully satisfied, you can return the item within 15 days of delivery for a full refund or exchange.

To Initiate a Return

Contact our customer support team for assistance.

Returned items classified as damaged are sent to recycling facilities as part of our commitment to sustainability.

Important Notes

  • Items damaged after the return window or returns due to a “change of mind” are not accepted.
  • Refunds are processed once the returned item is received and inspected.

Eligibility for Returns and Refunds

You qualify for a return or refund if:

  • The item is unused and in its original condition (unless faulty or broken).
  • You received an incorrect item.
  • The item arrived damaged or defective.
  • The item was lost during transit.

Exclusions

Refunds and exchanges are not applicable for:

  • Customized or personalized items.
  • Items that do not meet sizing requirements (please confirm dimensions before purchase).

Return Shipping Policy

  • Customers are responsible for return shipping costs.
  • Dlight Decor does not provide pre-paid return labels.

Contact Us

For further inquiries or support, reach out to our friendly team. We're here to assist and ensure you have a smooth shopping experience with Dlight Decor.